CN EN
Q
How to order your products?
A

You can place the order by send us e-mail or contact us by Phone.

Welcome to contact us “ GET A QUOTE” or Email us.

Preferred contact: requests by email are preferred, and you may want to include model, quantity, and other details. The more detailed your request, the faster we could give you reply.

Q
How long is the lead time?
A

Most standard model of our Hall Effect Current Sensors, Leakage current sensor such as SCK1, SCK3, SCK4, SCK18, SCB1 are available in stock, it could be ship to you fast.

Other Current Sensors or voltage sensor requires 5-7 working days to produce.

All the items will reach you by express within 3-7 working days after ship.

And 7-20 working days for delivery if you prefer ship via China post (registered airmail, it is only available when goods no over 2KG for single package).

Q
What’s your Minimum Order & Can I get sample first?
A

We usually do not require the Minimum order for the most often models, you can select the model by consulting with our sales directly.

We welcome custom-made sensors: MOQ of custom-made is usually $100 due to the worker cost and set up time.

Sure, welcome try sample. You can leave us the message which model and quantity of sample you want to try. After we confirmed sample details, it will be process as form order. Samples are charged.


Q
How can I get wholesale price?
A

After we receive your request by email, we will assign your needs to our representative to follow, she/he will give us the detail quotations.

For large magnet orders (i.e. containers) we do require a sample approval. Usually, a sample lot will be made available after 5 days of your order confirmation. The sample will be shipped from our factory directly by express courier to your manufacturing center. Sample approval shall be done within a maximum of 7 days. After the approval, we will proceed with the order manufacturing. Large magnet orders are usually shipped by Express courier or By Sea as you required to destination.

Can I sell your products?

Socan Technologies are looking for worldwide distributor. If you are interested for our products, we will be happy to review your request for becoming our distributor. Please contact our sales for more information.

Q
Available Shipping
A

· DHL, FEDEX, UPS, TNT, or other couriers to worldwide. Remote areas may charge collect fees, please advise us your post code or detail address when order.

· Recommend DHL, FEDEX, UPS.

· We will calculate your shipping cost according the final package weight.

· For large quantities, we will choose the most suitable express couriers and offer your variable choice to decide.

· Sea freight (via containers): are also available. Sea freight usually takes from 4 to 5 weeks to get to the final destination. For remote areas, this may be longer due to the port-to-customer transportation.

    For large quantities please request a special quotation by email us.


Q
Payment
A

We accept by Bank Transfer, Western Union, Paypal.

Q
Office Hours
A

Hours: 8:30am – 5:30 pm (GMT+8, Monday – Friday)

Q
Technical Assistance and Support
A

We provide technical assistance and support for our products. To receive assistance on your issue, please provide: Your detailed information, we will be happy to try to assist you for your systems and applications.

Q
Warranty Service
A

We provide extend to 5 years warranty from the date of delivery.

During this period, we shall granted the transducers replaced or repaired if defective parts appear (provided the defect is due to defective material or workmanship but not included for the damage caused by man-made false operation and the cases of force majeure. Customer will bear the transport costs.

Do not remove the trademark or warranty label onside, which it will be excluded all warranty rules.

Shenzhen Socan Technologies Co.,Ltd

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Address:4th Floor, A3 Bld, Xin Jian Xing Industrial Park, Feng Xing Rd, Guangming Street, Guangming New District, Shenzhen, China

Tel:86-0755-33263060

Fax:+86-0755-33263006

E-mail:sales@szsocan.com

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